Patient Billing Policy

Insurance Coverage: Our Patient First Promise to You

MDxHealth is committed to putting patients first by ensuring that our tests are accessible and affordable. Our Patient Advocate Team can answer all your insurance and billing questions to ensure your complete satisfaction.

Please contact the Patient Advocate Team 

Toll free: 866-259-7001, Monday-Friday, 6:00AM-5:00PM PST

Email: patientfirst@mdxhealth.com

Frequently Asked Questions

Will my insurance cover the test?

MDxHealth directly contracts with most insurance providers to obtain the best coverage possible. MDxHealth will submit a claim to your insurance company or Medicare for the test.

Depending on your insurance, you may be responsible for copayment, coinsurance, and/or deductible amounts according to your individual plan. If you have questions about coverage, please contact our Patient Advocate Team.

What is an Explanation of Benefits (EOB) statement?

Your insurance provider will send you a claim summary called an Explanation of Benefits (EOB). The EOB explains which medical services were covered by your insurance provider on your behalf. It is important to note the EOB IS NOT A BILL.

What if I don’t have insurance? 

MDxHealth has self-pay options available. Please contact our Patient Advocate Team for more information.

Personalized Payment Options

MDxHealth understands that every situation is unique, which is why we offer personalized payment options to ensure affordability for all patients. Please contact the Patient Advocate Team to discuss your options.

  • Prompt Pay Discount – MDxHealth offers a discount for balances paid within the first 30 days of the date shown on your MDxHealth payment statement.
  • Payment Plan – MDxHealth may enter into an interest-free payment plan for your outstanding balance.
  • Financial Assistance Program – You may be eligible for our Financial Assistance Program if you meet certain criteria.  

Please contact the Patient Advocate Team to discuss personalized payment options:

Toll free: 866-259-7001, Monday-Friday, 6:00AM-5:00PM PST

Email: patientfirst@mdxhealth.com